Policies

In order to keep our prices fair and maintain our intimate salon setting,

we will not make exceptions to our policies. We truly appreciate your cooperation.

 

• All dreadlock services require a 50% non-refundable deposit. Deposits may be transferred if the appointment is rescheduled 72 hours in advance or else the deposit is forfeited. No exceptions.

 

• Some color services, customized services, or appointments for multiple services may require a deposit at the discretion of the stylist. 

• Deposits may be transferred if the appointment is rescheduled 72 hours in advance or else the deposit is forfeited. No exceptions.

• Clients more than 30 minutes late we will be required to pay for the time missed and

       may possibly need to reschedule their appointment for a future date.

 

• Repeated or last-minute cancellations, excessive lateness, or no-shows will be required to leave a non-refundable deposit in order to book another appointment. (See deposit policies above)

 

• We reserve the right to refuse any service at our discretion. We will not provide any service to visibly upset children. Please do not ask us to. 

 

• We want to ensure you love your look! If you are unsatisfied for any reason with your services, please give us a call within 7 days of the date of your appointment and we will make it right.

 

Payment: We accept cash, Visa, Mastercard, Discover, American Express & Paypal.

Personal checks are NOT accepted.

 

Parking:  There is street parking readily available on Richmond street and side streets near the salon as it is mostly residential. There are no meters, required permits or time limits on parking.